Project ID : 101220111231011
Project Name : Call Center Management System
Project Name : Call Center Management System
The
project “Call Center Management System” automates the operations of a call center by
giving replies to the customer’s queries. By adding more entries to the data
base store, the application can respond to more number of queries from the
customers. The importance is given on giving correct reply to the input
queries.
The project gets the queries from the various customers and stores them
in a centralized data store. When there are number of queries the queries are
stored up in a queue and then the queries are processed one by one. There are
separate blocks called data recognizer for recognizing the data, i.e. queries,
and data interpreter for interpreting those queries. The input query from the
customer is first recognized by the data recognizer by comparing with the
entries in the data base store. In the database the solution for each and every
query is stored and maintained. Then it is interpreted as what type of query it
is and how it should respond to the query. The input query is compared with the
queries in the database store. The solution for the input query is founded. The
information service switch switches the application between different types of
distributed services. The final result, the reply to
the customer’s query is obtained at the end.
Front End : VB.net
Back End : SQL server
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